I can't use data on my Gigs travel eSIM

Last updated: December 9, 2025

Experiencing slow speeds, dropped connections, or no data access? Let's check the most common settings and connection issues for your Gigs eSIM.

Your Gigs eSIM is a data-only travel plan, meaning it relies entirely on correct device settings and being within a supported country.

Essential Travel eSIM Checks

These checks resolve the majority of travel eSIM issues:

  1. Confirm Gigs is Selected for Data: In your phone's Cellular/SIM settings, ensure your Gigs plan is selected as the primary source for Cellular Data or Mobile Data.

  2. Data Roaming MUST be ON: This is required for the Gigs eSIM to work. Go to the settings for the Gigs plan and confirm Data Roaming is enabled.

  3. Check Data Limit: Log into your Wealthsimple App (Profile > Gigs Perk) to confirm you haven't exceeded the 10 GB hard limit.

  4. Turn Off/On Connection: Toggle Airplane Mode on for 30 seconds, then off again.

  5. Restart Device: Perform a full restart of your phone to refresh the network connection.

Device-Specific Settings Check

Let's confirm your eSIM is correctly configured.

iPhone (iOS)

  • Check 1: Select Gigs eSIM

Go to Settings > Cellular / Mobile Service > Select your Gigs plan for Cellular Data / Mobile Data.

  • Check 2: Enable Roaming

Tap on your Gigs eSIM and ensure Data Roaming is ON.

Android

  • Check 1: Select Gigs Plan

Open Settings > Network & Internet > SIMs or Mobile Network. Ensure Mobile Data is ON and that your Gigs plan is selected for Mobile Data.

  • Check 2: Enable Roaming

Tap on your Gigs plan, then navigate to Roaming and ensure it is ON.

Additional iOS/Android Checks:

  • Turn off your Primary SIM: To prevent any confusion or accidental roaming charges, consider temporarily turning off your home/primary SIM. (Settings > Cellular/SIMs > [Primary SIM] > Turn Off).

  • Check APN Settings (Rarely Required): For the Gigs plan, the APN is usually set automatically. If you're still stuck, you may try entering the generic APN: plus.

    • iOS: Settings > Cellular > Gigs Plan > Cellular Data Network.

    • Android: Settings > Network & Internet > Gigs Plan > Access Point Names (APNs).

Gigs Plan & Activation Status Check

Issues can sometimes be related to the plan itself. Since this is a data-only travel perk, please check:

  • Plan Validity: The perk is valid for 12 months from the date you claimed it. Check the expiry date in your Wealthsimple App.

  • Data Limit Reached: Check your remaining data in the Wealthsimple App (Profile > Gigs Perk). If 10 GB is reached, the service will stop.

  • Your Country is Supported: Are you currently in one of the Supported Countries?

  • Local Outage: Travel SIMs connect to the nearest best tower. A temporary local tower outage or poor coverage area can cause issues.

Still No Data Connection?

We can help confirm your eSIM activation and plan status. Please gather the following information to help our dedicated Gigs support team assist you faster:

  • Your Gigs Subscription ID (found in your Wealthsimple App under the Gigs Perk).

  • Your phone's device model (e.g., iPhone 15, Samsung S23).

  • Confirmation that you have turned Data Roaming ON for your Gigs plan.

  • A screenshot of your phone's cellular/SIM settings showing the Gigs plan is selected for data.

  • The country you are currently traveling in.

How to Reach Gigs Support

For assistance with your Wealthsimple Gigs eSIM, please contact the dedicated support team through the form here or in the chat right on this page.